運輸和退貨
Shipping Policy
SHIPPING AND DELIVERY
Ancient Wines Limited is a Hong Kong-based company that operates in Hong Kong. We deliver to anywhere in Hong Kong, Kowloon, New Territories and Outlying Islands.
DELIVERY / COLLECTION
For purchase reaching 6 bottles or $1,000 up, delivery and service charges will be waived for HK Island, Kowloon, New Territories areas and Outlying Islands (Lantau Island only). For outlying islands (other than Lantau Island) delivery, please contact us for special quotation.
Your order will be arranged and delivered by a courier, whereby the shipping fee costs HKD150 for purchase less than 6 bottles or $1,000 below.
Self collection at our Tsuen Wan showroom (see here for details) can be arranged with per-arrangement schedule with our customer service.
DELIVERY TIMES
Deliveries will be made Monday – Saturday (excluding public holidays).
Please allow 1-3 working days for delivery.
We assume delivery to be made to one address per order. If you wish to deliver to more than one address, please place a separate order for each location. Alternatively, please contact us to make special delivery arrangements before placing your order.
Same-day deliveries are offered at an additional charge per order per location. The charge is quoted per circumstances.
If you would like us to deliver on a specific date or other requests, please specify it in the "Special Instructions" field at the Checkout session or just contact us to make special arrangements.
DETAILS
Please remember to leave us your contact details when placing your order so that our representative can contact you regarding the delivery arrangement.
Your order will be delivered by a courier, and a signature is required on delivery. Please examine the goods immediately upon delivery for any deficiencies and/or damages. By signing the delivery note, you acknowledge that your order is correct and that you accept the package.
CONTACT INFORMATION
For any questions or inquiries please contact us at tel (852) 2951-9651 or whatsapp at (852) 6932-3505.